Return & Refund Policy
The most important thing to us is that you and your curls are happy! Please don't hesitate to reach out to us if you are unsatisfied in any way by emailing us at firstname.lastname@example.org.
At this time we are unable to accept returns or exchanges for items that have been shipped and/or received.
With that being said, you are able to cancel your order if it has not yet been prepped for shipment and/or sent out for shipment.
Returns (if applicable): To return your product, we will provide you with our return address via email. Please do not send your purchase back to our return address.
You will be responsible for paying for your own return shipping costs. Shipping fees originally paid by you for your order are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance such as REGULAR PARCEL (Canada) or TRACKED PACKET - AIR (USA).
We don’t guarantee that we will receive your returned item.
Refunds (if applicable): Refunds will be determined by our support team after you have contacted us. If a refund has been approved, please allow 3-7 business days for the refund to be processed, as your bank account or credit card company may take some time before it is officially posted. Shipping costs are non-refundable. If you receive a refund, the paid cost of shipping will be deducted from your refund total.
Damaged or Defective Products: Although we prepare and pack our items with love and care, we know things happen. Damaged or defective products may be returned to us after first contacting email@example.com.
Please place your name and order # in the subject line and include images of the products (as received by you) in your email to us.
Your happiness is our number one concern. If you would like to contact us with any questions or concerns, please don't hesitate to email us at firstname.lastname@example.org and we'll get back to you as soon as we can